Privacy Policy
Zalient Shop
(Operated by Zalient Company Pvt. Ltd.)
Last Updated: January 2026
Zalient Shop (“Zalient”, “we”, “our”, “us”) is a digital commerce platform owned and operated by Zalient Company Pvt. Ltd., a company incorporated under the laws of Nepal. We are committed to protecting the privacy and personal data of our users in accordance with the Electronic Commerce Act, 2081, Privacy Act, 2075, and Electronic Transaction Act, 2063.
By accessing or using Zalient Shop, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to operate our platform lawfully and efficiently.
a. Seller & Business Information
- Business name
- Contact details (phone number, email address)
- Business address
- PAN or VAT details (if voluntarily provided)
- Store details, product listings, pricing, and descriptions
b. Customer Information (Collected by Sellers)
- Customer name
- Phone number
- Delivery address
- Order and transaction details
Important: Customer data belongs to the seller. Zalient Company Pvt. Ltd. acts only as a technology platform and data processor.
c. Technical & Usage Information
- IP address
- Device type and browser information
- Log files and access records
- Cookies and analytics data
d. Payment Information
- Transaction references and payment status
- Zalient Company Pvt. Ltd. does not store debit or credit card or wallet credentials
- Payments are processed through third party gateways such as eSewa, Khalti, FonePay, or Cash on Delivery partners
2. Legal Basis for Data Processing
- User consent
- Contractual necessity to provide services
- Compliance with legal obligations under Nepalese law
- Legitimate business interests such as security, fraud prevention, and service improvement
3. How We Use Information
- Operate and maintain the Zalient Shop platform
- Enable sellers to manage stores, products, and orders
- Facilitate payments and delivery coordination
- Send service related notifications and updates
- Improve platform performance and user experience
- Detect fraud, abuse, and security threats
- Comply with legal, regulatory, and law enforcement requirements
4. Data Ownership & Control
- Sellers retain full ownership of their business and customer data
- Zalient Company Pvt. Ltd. does not sell, trade, or exploit user data
- Data is accessed only to provide platform functionality and support
- Users may export or request deletion of their data, subject to legal obligations
5. Data Sharing & Disclosure
We may share limited data only when necessary with:
- Payment service providers
- Delivery and logistics partners
- Cloud infrastructure and analytics providers
- Government or legal authorities when required by law
We do not share data for unauthorized advertising or resale purposes.
6. Data Storage & Security
Zalient Company Pvt. Ltd. implements reasonable technical and organizational safeguards, including:
- Secure servers and encrypted communication
- Restricted internal access to data
- Continuous monitoring for unauthorized access
- Compliance with electronic transaction security standards
Despite best efforts, no digital system can guarantee absolute security.
7. Data Retention
- Transaction and business records are retained as required by Nepalese law
- Inactive account data may be anonymized or deleted
- Deletion requests will be honored unless retention is legally required
8. User Rights
Under applicable Nepalese laws, users have the right to:
- Access their personal data
- Correct or update inaccurate information
- Request deletion of personal data
- Withdraw consent (which may limit service availability)
- Close their account at any time
Requests can be made through official Zalient Shop support channels.
9. Cookies Policy
- Maintain session integrity and platform security
- Analyze usage and performance
- Improve functionality and user experience
Users may disable cookies via browser settings, though some features may not work properly.
10. Cross Border Data Processing
If data is stored or processed outside Nepal, Zalient Company Pvt. Ltd. ensures reasonable safeguards consistent with Nepalese privacy and security standards.
11. Children's Privacy
Zalient Shop is intended for users 18 years and above. We do not knowingly collect personal data from minors.
12. Policy Updates
This Privacy Policy may be updated to reflect changes in laws, platform improvements, or operational and security enhancements.
Continued use of Zalient Shop after updates constitutes acceptance of the revised policy.
13. Contact Information
For privacy related questions or requests:
14. Grievance Officer
In compliance with Nepalese law, Zalient Company Pvt. Ltd. has appointed a Grievance Officer to address privacy and platform related grievances.
Name: Devendra Poudel
Contact Number: +977 9761158811
Zalient Privacy Promise
Your business data is yours always. Zalient Shop, operated by Zalient Company Pvt. Ltd., exists to help businesses grow, not to exploit data.